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The Customer Service Associate is responsible for providing exceptional customer service to our client s customers. This position deals front line with the customer and must always represent the company and the customer service philosophy with the utmost integrity.
Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.
Responsible for handling orders and requests from Sales Reps in a timely manner with emphasis on accuracy and professionalism.
Responsible for handling credit and re bill requests from Clients and Sales Reps in order to correct any invoice mistakes in an efficient way.
Main point of contact for (dedicated) Sales reps during the course of the day in order for a quick and dedicated service for both the external as well as the internal customers.
Responsible for supporting Sales Reps in upselling products.
Interface with other departments through CRM to ensure that customer s service requests are processed in a timely manner.
Provides customers with accurate information regarding products and sales promotions.
Complies with ISO procedures.
Performs other responsibilities duties that may be assigned
Minimum of 3 years experience in customer service and or customer account management
Must be fluent in Italian and in English , capable to verbally communicate with customers and management
Excellent communication skills (friendly, positive and efficient)
Excellent phone voice and skills
Intelligent and pro active in finding solutions
Reliable and high sense of responsibility and urgency
Flexible (in working hours and jobs that are assigned)
Ability to operate computer systems with accuracy and efficiency (Oracle, CRM Excel)
Resistance to stress and ability to prioritize
Ability to adapt and implement new procedures as required to provide excellent customer service